VetDesk AI answers, books, reschedules, refills and follows up, for every practice, from the first call to the ten-thousandth.
Safety rules run before anything else, and a transfer only counts once a person on your team has accepted it.
Visits book straight into ezyVet or Rhapsody, with a Google Calendar fallback when a hospital uses neither.
A full transcript is emailed to your team the moment the call ends.
Callers get an SMS confirmation, and STOP opts them out at any time.
The appointment note and any new-patient details are written to your practice software.
A transfer counts only once a person on your team has accepted it.
Watch a call come in after closing, get screened for an emergency, and get booked, then see the refill request and the weekly recap that follow.
A demonstration at our sandbox test hospital, Broadlands Animal Hospital, with illustrative figures.
The same three steps, in the same order, on every call.
VetDesk picks up on the first rings, day or night, and finds out why the caller is reaching out.
Anything urgent goes to a person right away. Everything else is booked into your calendar or practice software.
Your front desk sees the booking, the note, and the transcript the moment the call ends.
Illustrative wording, synthetic data.
Built to fit into how your hospital already runs, with no heavy lift to get started.
See what your front desk sees, in the same dashboard your team would work from.
Synthetic hospitals and figures, shown for illustration.
Live activity, what still needs a person, and emergency status, in one view.
What was booked, moved, or left waiting, with the practice software it was written to.
Every call opens to its outcome and transcript, and anything the AI could not finish becomes a task.
Recorded with synthetic demo data, with no real client or patient information.
Run it on your own line, with your own settings, before anything is billed.
30 days, with no card needed to make the initial request.
Configure and actually use VetDesk during the trial, on the hospital's own line.
Paid activation only after a payment method and a recurring billing agreement are in place.
Pricing is agreed with you before paid activation.
Six things are decided by fixed rules and by your hospital, never by the model.
Every call is checked against emergency rules first. If VetDesk isn't sure whether something is urgent, it treats it as urgent.
A handoff isn't done because VetDesk tried it. It counts only once a person on your team has taken the call.
The words treated as urgent are written and approved by your own staff, never invented by the AI.
Hospital data is private and separate by default. A caller can't choose whose records to look at, and neither can the AI.
How long transcripts and recordings are kept is configured by your hospital, not decided automatically.
VetDesk answers, routes, and books. It never offers medical advice or a diagnosis.
No. It takes the routine calls and the after-hours calls so your team can stay with the people and pets in front of them. When a call needs a person, VetDesk hands it over, and the handoff counts as done only once someone on your team accepts it, so a call is never dropped into a queue and marked handled.
No. VetDesk is a receptionist, not a veterinarian. It does not diagnose, prescribe, or advise on treatment. Urgency is decided by the emergency wording your own hospital staff wrote, and the AI can only escalate above that floor, never below it. Clinical judgement stays entirely with your veterinary professionals.
ezyVet and Rhapsody today. Routine bookings are written directly into them, a caller’s post-booking note is added to the appointment, and a new patient’s details are written to the patient record. If your hospital uses neither, VetDesk books into a Google Calendar instead, and everything else on this page still works. No other system is claimed as supported.
The trial runs 30 days, with no card needed for the initial request. Paid activation happens only after a payment method and a recurring billing agreement are in place.
The text uses wording your hospital approved in advance, and every message carries a STOP opt-out. VetDesk never composes its own text messages, and giving a phone number is not by itself consent.
An email with the complete transcript, sent to the recipients your hospital configures when the call ends, plus an authenticated link to the recording. On the dashboard you see the call, what was booked, whether a handoff was accepted, and any message left for the team. How long any of it is retained is your hospital’s setting.
VetDesk AI handles your hospital's inbound calls with consistent speed and reliability, through evening rushes, weekends, holidays, and after-hours surges, so no client hears a busy signal or a voicemail box.
Tell us a little about your practice and we'll set the trial up on your own line.
Request a 30-day trial